Legal Centre · QHItech
Refunds
Cancellation, review and refund criteria for digital hosting services, particularly when a server has already been provisioned or used.
Data controller
This policy applies to QHItech, the trading name of Abraham Cobo Llorca, tax ID 53244891Y, with business address in Sant Vicent del Raspeig / San Vicente del Raspeig, Alicante, Spain. Contact: soporte@qhitech.com.
General criteria
QHItech provides digital hosting services that may begin immediately after payment confirmation: capacity reservation, service creation, endpoint assignment, installation, backups and launch.
For that reason, refunds are assessed according to the service's actual status, whether it has already been provisioned, whether resources were consumed, whether it was actually used and whether the incident is attributable to QHItech.
Before service provision
If the customer requests cancellation before the service has been provisioned, installed or technically started, QHItech may review the request and, where appropriate, cancel the order and refund the amount paid through the same method or the procedure available through Stripe.
Service already started or provisioned
Once the service has been provisioned, installed, reserved, used or made available to the customer, a refund may be limited because the requested digital service has already begun and consumed technical resources.
This includes, among other things, Minecraft servers already created, reserved capacity, generated backups, restores, upgrades, reactivations or technical work performed at the customer's request.
Incidents attributable to QHItech
If the service cannot be activated, the purchased service is not delivered, or it becomes unusable for a reason attributable to QHItech, repairing the service will take priority. If repair is not possible within a reasonable time given the severity, QHItech may offer one of these solutions:
- technical correction of the service;
- reinstallation or restoration when safe;
- customer account credit;
- a compensatory extension of the service;
- a full or partial refund, as appropriate.
Cases that are normally non-refundable
- Errors caused by mods, plugins, Minecraft clients, local configurations or external software not controlled by QHItech.
- Changes of mind after the service has been created or used.
- Misuse, abuse, breach of the terms or suspension for security reasons.
- Problems arising from incorrect data entered by the customer after QHItech has performed the requested service.
- Interruptions caused by force majeure, third parties, providers or causes beyond QHItech's reasonable control, without prejudice to any assistance that may be provided.
Payments with Stripe
Card payments are processed through Stripe. Where a refund applies, it may be processed through Stripe, and the time to receive it will depend on the customer's bank, card, country and payment method. QHItech does not control external banking times.
How to request a review
To request a review of a payment, refund or incident, contact us through the support panel or write to soporte@qhitech.com stating:
- account email;
- order or service identifier, if available;
- approximate payment date;
- reason for the request;
- screenshots, logs or evidence, if available.
Review time
QHItech will seek to review refund requests or financial incidents within the shortest reasonable time. Requests concerning paid services that prevent use of what was purchased will receive operational priority.