Terms of service

Service provider

• Owner and service provider: Abraham Cobo Llorca.
• Trading name: QHITECH.
• NIF: 53244891Y.
• NIF-IVA / VAT intracomunitario: ES53244891Y.
• Business address: Sant Vicent del Raspeig / San Vicente del Raspeig, Alicante, Spain.
• Contract and support email: soporte@qhitech.com.

Purpose

QHItech provides digital infrastructure, hosting and operational-management services. The first commercial service available is Minecraft server hosting, with online purchase, guided configuration, customer panel, plan-based backups and support.

The customer must review the plan, term, backup protection, configuration, price and applicable taxes before completing payment.

Customer account

A customer account may be required to purchase and manage services. The customer is responsible for keeping their credentials confidential, providing accurate data and reporting unauthorised access or relevant errors.

Payments, billing and Stripe

Prices are shown before payment and may vary according to plan, term, world protection, add-ons, upgrades or renewals. When real payment is enabled, Stripe will process payments securely. QHItech does not store the full card number.

The service is activated or changed when payment is confirmed by the payment system. If a payment remains pending, is rejected, disputed or unconfirmed, QHItech may decline to activate the service or suspend the requested operation.

Renewal, expiry and retention

Services have a contractual term associated with the purchased period. If they are not renewed on time, they may enter an expired state with temporary recovery available, according to the technical policy and purchased plan.

During retention, QHItech may retain the service identity, stable address where applicable, configuration and recovery backup. The runtime or physical node may be released so that it does not consume active capacity. If the customer reactivates within the period, the system will attempt to restore the service using the selected plan and available retained data.

Once the retention period expires, the service and its data may be permanently deleted.

Backups and restore

Backups depend on the purchased plan and protection. The terms shown on the website and at checkout prevail for each order. As an operational reference for the MVP:

• Standard: backups every 24 hours, 14-day retention and the world-size limit shown at checkout.
• Premium: more frequent backups and longer retention when available in the purchased plan or add-on.

QHItech works to make backups and restores reliable, but the customer must avoid uses that intentionally corrupt data, exceed limits or prevent normal restoration.

Acceptable use

The customer agrees to use QHItech lawfully and reasonably. Prohibited uses include:

• Use for attacks, malware, spam, fraud, phishing, botnets or infrastructure abuse.
• Infringement of third-party rights, applicable law or the terms of related platforms.
• Attempts at unauthorised access, evasion of limits, sabotage, unauthorised resale or interference with other customers.
• Illegal or abusive content or activity, or anything that puts QHItech, providers, customers or third parties at risk.

QHItech may suspend, restrict or cancel services if it detects abuse, a security risk, a legal requirement or a serious breach.

Minecraft and third-party software

QHItech is not affiliated with Mojang, Microsoft or the developers of mods, plugins or loaders. Minecraft, its trademarks and related content belong to their respective owners.

Some templates may require the player to install compatible mods or loaders on their own computer. QHItech will provide instructions when necessary, but the customer is responsible for using compatible versions and legitimate software.

Support and incidents

QHItech provides support through its panel, tickets or other enabled channels. Services paid for by the customer are treated as a priority: if a fault attributable to QHItech prevents use of the purchased service, QHItech will attempt to diagnose and correct it safely.

If the cause depends on the customer's local configuration, mods installed on their PC, external software or actions outside QHItech's control, support may guide the customer but cannot guarantee repair of external components.

Reasonable limitation of liability

QHItech will be responsible for purchased services in accordance with applicable law and these terms. It will not be liable for damage arising from misuse, inaccurate customer data, external software, incompatible mods, third-party attacks, force majeure or provider incidents beyond its reasonable control.

Changes to these terms

QHItech may update these terms to reflect legal, technical, product or provider changes. The applicable terms will be those published at the time of purchase or renewal, except for changes required by law or security.